- Validation Rules: Applicable for all fields to validate the entered data.
- Assignment Rules: Applicable for Cases and Leads to assign them to user based on condition.
- Autoresponse Rules: Applicable for Cases and Leads.
- Escalation Rules: Applicable for Cases (assigning issues to users, rerouting or transfering to another user)
- Workflows: Applicable for all objects
- Approval Process: Applicable for all objects.
No comments:
Post a Comment
Thank you.